Step 1 - Setting up your account with Email Sync (Starter Plan)

Updated by Jess Singh

Sync Email with Fetcher

Before getting started, it's recommended to sync your email account. Syncing will allow you to contact a candidate with your preferred email (company domain) instead of from our domain(first name.last

To do this go to the menu bar on the bottom left, then click on Email & Calendar Settings. At the top of this page, you will see three options:

  1. Send via Gmail
  2. Send via Outlook
  3. Send via Fetcher

The default setting is "Send via Fetcher", which will send emails via the Fetcher server. To change that, connect your email account by clicking on the button that says Use to the right of your email provider. After that, you will be prompted to follow the on-screen commands to connect your email account.

For Gmail users, a G-Suite admin will need to whitelist Fetcher if you get an error when trying to sync. Here are the instructions you can share with the G-Suite admin.

Please note that, due to limitations with email providers, using aliases, auto-forwarding rules, or altering the subject line may result in missing threads within Fetcher. Read more about missing threads, here.

Updating your Email Signature

You have the ability to update your signature before sending out your emails from the platform!

  1. Go to My Account to make the updates
  1. Update the Signature section and save changes. We usually recommend just copying and pasting what is currently in your email signature.
Images are not officially supported on our platform for signatures
  1. Once added, head to your Email Templates and add the {{sender_signature}} variable to your email templates.
You can review the look of the signature on emails by going by sending yourself a Preview from the same screens

Next Steps

Open up a Search with Fetcher

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